All Loulou and Mo bags are handmade in Perth, Western Australia. We pride ourselves on offering high quality products that are not mass or factory produced. #supporthandmade
If you are not happy with your Loulou and Mo bag, please return (in same unused condition) within 30 days for an exchange or refund (minus postage costs).
Loulou and Mo bags are not licensed products but often use licensed fabrics in their creation.
We are super excited to tell you that we offer a Design Your Bag service. You can pick the bag style, the fabrics and can request additions such as extra pockets, longer straps etc. You design it, we make it!
Bags which are in stock will be processed within 24 hours.
Made to order bags will processed within 1-2 weeks unless otherwise advised. If you require a rush order, please contact us directly and we will do our best to help you with your request.
All bags in stock are shipped within 1-2 working days using Auspost Parcel Delivery.
Delivery times are dependent upon the country of residence. The times below are approx (according to Auspost website) and cannot be guaranteed.
Australian residents – estimated arrival – 2-6 business days
International customers – estimated arrival – 10+ business days
Loulou and Mo accept no responsibility for items which are delayed due to Auspost.